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@getsigna →Frequently Asked Questions
How do I cancel my subscription?
Go to Learn & account → Billing and click Manage or cancel subscription to open the Stripe portal, then choose Cancel subscription. Your access continues until the end of your current billing period. If you subscribed through the iPhone App Store: iPhone Settings → [your name] → Subscriptions → Signa → Cancel.
How do I delete my account?
To permanently delete your account, go to the Account tab in the Signa app and tap "Delete Account" at the bottom of the page. Deleting your account cancels a web (Stripe) subscription; App Store subscribers must also cancel in iPhone Settings → [your name] → Subscriptions → Signa. This permanently removes your data and cannot be undone.
Where can I manage my subscription?
Log in at app.getsigna.ai, then open Learn & account → Billing. Web subscribers use Manage or cancel subscription to open the Stripe portal, where you can cancel, change plan, or download invoices. If you subscribed through the iPhone App Store: iPhone Settings → [your name] → Subscriptions → Signa.
How do I connect my brokerage account?
Go to the Account tab, tap "Connect Broker", and follow the prompts for Alpaca (paper or live trading) or your preferred broker. Paper trading accounts are free to set up at alpaca.markets.
What do the signal tiers mean?
Tier 1 signals have the highest consensus across our AI agents (strongest conviction). Tier 2 and 3 signals have lower consensus but may still be actionable. Grade A/B signals have the highest confidence scores.
I was charged twice — what do I do?
Email support@getsigna.ai immediately with your account email. We will verify and issue a full refund for any duplicate charges within 1 business day.
How do I restore my purchase on a new device?
Open the Signa app, go to the Account tab, and tap "Restore Purchases". Make sure you are signed in with the same Apple ID used for the original purchase.
Where do I find my billing and subscription settings?
Log in at app.getsigna.ai, then open Learn & account → Billing. Web subscribers use Manage or cancel subscription to open the Stripe portal, where you can cancel, change plan, or download invoices. If you subscribed through the iPhone App Store: iPhone Settings → [your name] → Subscriptions → Signa.
How do I cancel my subscription (web)?
Go to Learn & account → Billing and click Manage or cancel subscription to open the Stripe portal, then choose Cancel subscription. Your access continues until the end of your current billing period. If you subscribed through the iPhone App Store: iPhone Settings → [your name] → Subscriptions → Signa → Cancel.
I cancelled but I am still being charged — what do I do?
Email support@getsigna.ai with your account email and the charge date. We will verify and issue a full refund within 1 business day. If you subscribed through the iPhone App Store, cancel in iPhone Settings → [your name] → Subscriptions → Signa.
Can I get a refund?
Yes. Email support@getsigna.ai within 7 days of any charge you want refunded. Include your account email and the charge amount. We process refunds within 1 business day. Refunds for iOS App Store purchases must go through Apple.
I subscribed on iOS — where do I manage my plan?
iOS subscriptions are managed through Apple, not Signa directly. Go to iPhone Settings → [your name] → Subscriptions → Signa → Cancel. For refunds on iOS purchases, contact Apple Support at reportaproblem.apple.com.
What is the difference between Individual and Professional plans?
Individual includes full signal access, SIGNA AI, Canvas widgets, and the Signal Screener for $49/mo. Professional adds advanced API access, webhook delivery, priority support, and workflow features for $199/mo.
Delete Your Account
To permanently delete your Signa account and all associated data:
- Open the Signa app on your device
- Tap the Account tab (bottom right)
- Scroll to the bottom and tap Delete Account
- Confirm by typing DELETE when prompted
Account deletion is permanent and cannot be undone. Deleting your account cancels a web (Stripe) subscription; App Store subscribers must also cancel in iPhone Settings → [your name] → Subscriptions → Signa. For assistance, email support@getsigna.ai.